Posted on January 18, 2014 at 4:56 PM
Mary, Maureen and Gary in Manhattan for APAP conference... Chilly but beautiful! Bryan behind the camera — with Bryan McCue, Leah Karl and Bernadette Karl-Mccormack at The Manhattan at Times Square Hotel.
Bryan McCue was recommended to us by a friend who had just had him refinish her floors and had a positive experience. Bryan did a great job for us as well. His crew, headed up by Salvatore is extremely polite, professional, and accommodating.
Bryan listened to our requests for a different sheen and color than we currently had. He took the extra time and trouble do a sample for us to be sure it was what we had in mind. We had a very specific timeline that we needed to adhere to and through several conversations about how to make this work for both of us, we worked out a schedule and the work was actually done a day early!
Having your floors refinished is a very inconvenient and invasive process to go through so it's important to find a team that will listen to your needs and do what they say they will do. That's what Bryan's team did for us.
I had been looking for a referral for several months as our floors had finally reached an intolerable degree of abuse. One of my friend's has particularly nice looking floors so I asked her whom she had used and she referred me to Bryan McCue and his team.
I had a wonderful experience for the following reasons:
1. Quality of workmanship
My floors are beautiful! The team sanded, buffed, repaired and/or put in new wood in areas destroyed by pet stains. They then applied three coats of finish.
The price was competitive, actually less than I had anticipated, given that my friend had her floors done a number of years ago. They haven't increased their price by much.
3. Customer Service & Professionalism
Everyone was friendly, punctual and thoughtful. Bryan visited my home and sent me an email contract. There was a small down payment, then partial payment at the beginning of the job and final payment at the end. Billing was professional and there were no surprises.
Foreman Salvador and his assistant (Fernando?) were conscientious and flexible. I sometimes work at home & they accommodated my periodic need for quiet. They also kindly hooked up my washing machine & dryer when they finished.
The work was finished within the estimated time and I was given extensive instructions on care and upkeep.
My experience couldn't have been better.
My house was built in 1911. I bought the house 26 years ago. The original house had all hardwood floors. Craftcare has help my take care of these floors for the last 15 years.
Last year Craftcare refinished all the downstairs floors and put in a hardwood floor in our new addition. The floors now look great!
More importantly, Bryan and his crew made the job tolerable for our family. For all of you who have had wooden floors refinished you know what a disruption it can be to your homelife! You need to clear the rooms and move out so the finish coats can be applied and dry. Bryan worked with me to develop a plan to minimize the time we had to be out of the house. The crew was fantastic and even fed my dog!
Craftcare is one of those rare companies where pride in the quality of their work is their top priority.